PRIVACY POLICY

1. DATA COLLECTED

We may collect the following Data:

  • Data related to the user’s identity and contact details (e.g., name, first name, email address, delivery address, etc.);
  • Data related to the user’s navigation on the Website (e.g., IP address, browser type, pages viewed, etc.) through cookies;
  • Data related to the order (e.g., products, amount, payment method, order history, etc.);
  • Data collected as part of our customer relationship (e.g., correspondence, comments, etc.).

The mandatory or optional nature of the Data is indicated to the user at the time of collection. The user is not obliged to communicate his Data. However, if he chooses not to provide mandatory Data, Claudie Pierlot will be unable to process his orders or provide the services requested.

2. PURPOSES OF PROCESSING

Claudie Pierlot processes the Data to:

  • Manage and track orders, deliveries, and returns;
  • Manage customer accounts;
  • Manage customer relations, including potential complaints and after-sales service;
  • Manage and track reviews on products and services;
  • Carry out operations related to marketing management, including carrying out studies, analyses, and surveys to improve the services offered on the Website;
  • Manage the security of the Website;
  • Manage the personalization of the Website and the services offered;
  • Manage the collection of opinions;
  • Manage unpaid bills and potential disputes regarding the use of the products and services;
  • Manage the exercise of the rights of individuals regarding their Data;
  • Manage and track applications as part of the recruitment process;
  • Comply with legal and regulatory obligations.

3. DATA RECIPIENTS

The Data is intended for Claudie Pierlot’s internal departments and its possible subcontractors. Claudie Pierlot may also transmit the Data to third parties in the following cases:

  • If the user has given his prior consent to the transmission;
  • If required by law or regulation, or pursuant to a decision of a competent regulatory or judicial authority.

4. DATA RETENTION PERIOD

Claudie Pierlot will keep the Data for the period necessary to fulfill the purposes described above, in particular:

  • Data related to the customer account: for the entire duration of the user’s registration. The user can delete his account at any time by contacting Customer Service. However, deletion may result in the impossibility of accessing certain services;
  • Data related to the order: for the entire duration of the commercial relationship and ten (10) years for accounting purposes;
  • Data related to the bank card: transmitted to our payment service provider, it is stored for the time of the transaction and, for evidence purposes in case of a disputed transaction, for thirteen (15) months after the debit date. This period may be extended to fifteen (15) months for certain cards;
  • Data collected as part of cookies: thirteen (13) months maximum;
  • Data related to prospects: three (3) years from the last contact from the prospect.

5. USER RIGHTS

In accordance with applicable regulations, the user has the right to access, rectify, delete, and port his Data, as well as the right to limit and object to the processing of his Data. He also has the right to define directives concerning the fate of his Data after his death.

The user can exercise these rights by contacting Customer Service. He will be asked to provide proof of his identity.

The user can also unsubscribe from the Claudie Pierlot newsletter at any time by clicking on the unsubscribe link at the bottom of each newsletter.

6. COOKIES

The Website uses cookies. A cookie is a small text file stored on the user’s terminal (computer, tablet, smartphone) when visiting a website. It allows the website to recognize the user, to help him navigate the site efficiently, and to provide certain functions.

The cookies used on the Website are:

  • Strictly necessary cookies: These are essential for the operation of the Website. They allow the user to use the main features of the Website (e.g., session cookies, shopping cart);
  • Performance cookies: These collect information about how users use the Website (e.g., pages most often visited, error messages) to improve the Website;
  • Functionality cookies: These allow the Website to remember choices the user has made (e.g., username, language) to provide enhanced and more personal features;
  • Targeting cookies: These are used to deliver advertisements more relevant to the user and his interests. They are also used to limit the number of times the user sees an advertisement and to help measure the effectiveness of an advertising campaign.

The user can configure his browser to refuse cookies. However, if the user chooses to disable cookies, some features of the Website may not function properly.

7. DATA TRANSFERS

The Data collected may be transferred to companies located in countries outside the European Union that do not provide a level of data protection equivalent to that within the European Union. In such cases, Claudie Pierlot implements guarantees to ensure the protection and security of this Data, in accordance with applicable regulations.

8. MODIFICATION OF THE PRIVACY POLICY

Claudie Pierlot reserves the right to modify this Privacy Policy at any time. The user is invited to consult it regularly.

9. CONTACT

For any questions regarding this Privacy Policy or the management of his Data, the user can contact Customer Service.