FAQs - CP Women's

Delivery

What are the delivery methods?
We offer standard and express delivery options to destinations within our shipping network. Orders are processed and dispatched from our warehouse within the timeframe indicated on the website.

How much does delivery cost?
Delivery costs vary depending on the destination and the selected delivery option. Detailed information is available during the checkout process.

How long does delivery take?
Delivery times depend on your location and the shipping method chosen. Estimated delivery times are provided before you confirm your order.

Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor its progress.

Do you deliver outside the UK?
Yes, we deliver to numerous countries. Please check our website for the full list of available destinations.

Returns & Refunds

What is your returns policy?
We offer a returns policy that allows you to return items within a specified period from the date of delivery. Items must be unworn, unwashed, and have all original tags attached.

How do I return an item?
To initiate a return, please log into your account on our website, go to your order history, and follow the instructions. Returns are made using our online portal.

How long does it take to process a refund?
Once we receive the returned item, your refund will be processed. The time it takes for the refund to be credited to your original payment method may vary depending on your bank or card issuer.

What if my item is faulty?
In the rare event that an item is faulty, please contact our Customer Service team immediately. We will gladly assist you and provide a solution.

Payment & Security

What payment methods do you accept?
We accept various payment methods, including major credit and debit cards, as well as other popular online payment services.

Is my payment secure?
Yes, we use advanced encryption technology to ensure that all your payment details are kept secure and confidential.

Why was my payment declined?
A payment can be declined for several reasons, such as insufficient funds, incorrect card details, or your bank’s security policies. Please contact your card issuer for further information.

Will I be charged customs fees?
For orders shipped outside the UK, local customs, import duties, and taxes may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.

Orders

How can I modify or cancel my order?
We process orders very quickly to ensure fast delivery. Therefore, please contact us immediately if you need to modify or cancel an order. We will do our best to assist you, but we cannot guarantee changes once an order has entered the shipping process.

What should I do if I receive a damaged or incorrect item?
Please contact our Customer Service team as soon as possible. We will arrange for the return and correct the issue promptly.

How can I check the status of my order?
You can check the status of your order by logging into your account on our website. You will also receive email notifications at key stages of the process.

Products

How do I choose the right size?
We provide a detailed size guide for each product to help you make the best choice. Simply click on the size guide link on any product page.

How do I care for my items?
Care instructions are provided on the label inside each garment. We recommend following these instructions to maintain the quality of your items.

Are your products sustainable?
We are committed to responsible practices and continuously work to improve the sustainability of our collections and operations.

Account

How do I create an account?
You can create an account during the checkout process or by selecting the option on our website.

What are the benefits of having an account?
With an account, you can track your orders, save your details for faster checkout, and manage your preferences.

I forgot my password. What should I do?
Click on the “Forgotten your password?” link on the login page. You will receive an email with instructions to reset your password.

Website

How do I use a promo code?
Enter your code in the designated field in the shopping bag or during checkout. Click “Apply” to validate the discount.

The website is not working correctly. What should I do?
We recommend clearing your browser’s cache and cookies or trying to access the site from a different browser or device. If the problem persists, please let us know.

How do I unsubscribe from the newsletter?
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any newsletter email.